FAQs
What products does Tonahub Hair & Skincare offer?
We offer hair care, skincare and styling products, including shampoos, conditioners, leave-in conditioners, styling jam, curl cream, heat protectants and wig maintenance products.
Which brands do you stock?
We stock BelleStar and Gatsby products for hair care, styling and maintenance.
Are your products suitable for natural hair?
We offer products suitable for all hair, including curly, coily and relaxed hair. Check each product’s description and directions to find the right option for your needs.
Do you sell wigs?
We do not sell wigs. We offer products to help you care for, style and revamp your wigs and weaves.
Can I use your products on wigs and weaves?
Selected products are suitable for wigs and weaves. Suitability depends on the product and hair type, so check the directions or contact us before use.
Can you help me choose a product?
Yes! Tell us about your hair type, routine and what you would like to achieve, and we can help you explore suitable options.
Are your products suitable for children?
Suitability varies by product. Check the label for age guidance and precautions before using a product on a child.
Where can I find the ingredients and directions?
Refer to the product packaging and available product descriptions. Contact us if you need more information before purchasing.
Do you offer wholesale or bulk deals?
Yes. We offer bulk deals for salons, braiders, retailers, wholesalers and distributors. Contact us to discuss quantities, available packages and pricing.
How long will delivery take?
Delivery times depend on your location and the delivery service selected. Please check the shipping information provided when ordering or contact us for assistance.
Can I change or cancel my order?
Contact us as soon as possible. We will check whether your order can still be changed or cancelled, depending on its processing and dispatch status
What if my order arrives damaged or contains the wrong item?
Contact us promptly with your order details, a description of the issue and photos where available. We will assess the problem and arrange an appropriate solution in line with Australian Consumer Law.
Can I return a product if I change my mind?
We do not accept change-of-mind returns. This does not affect your rights under Australian Consumer Law if a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.
What if I experience irritation or a reaction?
Stop using the product and contact us. We assess concerns individually. A reaction does not automatically qualify for a refund, but it does not exclude your consumer rights.
How can I contact Tonahub?
Call or send us a WhatsApp message on 0466 677 879 or 0468 335 548. Business hours: Monday to Friday: 9 am – 5 pm Saturday: 9 am – 2 pm