Tonahub Hair & Skincare respects your privacy. This policy explains how we collect, use, store and share personal information when you shop with us, visit our website or contact our team.
Information We Collect
We may collect:
- Your name, email address and phone number.
- Billing and delivery addresses.
- Order details and payment transaction records.
- Business details provided for wholesale or distributor enquiries.
- Messages, feedback and information supplied for returns or complaints.
- Website usage information, including IP address, browser type and pages visited, where our website tools collect this information.
We collect information directly from you when you place an order, complete a form, subscribe to updates or contact us by phone, WhatsApp or other channels. We may also receive information from payment and delivery providers relating to your order. - How We Use Your Information
We use personal information to process payments, fulfil orders, arrange deliveries, respond to enquiries and manage returns, refunds and wholesale accounts.
We may also use information to improve our services, prevent fraud, meet legal obligations and send marketing communications where permitted by law.
You may make general enquiries anonymously, but we need certain details to process orders and resolve account-specific enquiries. - Payments
Payments are handled through our selected payment providers. Their privacy policies explain how they manage payment information. - Sharing Information
We may share relevant information with providers supporting our business, including website hosting, payment processing, delivery, customer support and marketing services. We may also disclose information where required or authorised by law.
Cookies and Website Tracking
Our website may use cookies and similar technologies to support shopping functions, remember preferences and understand website activity.
You can manage cookies through your browser settings. Disabling cookies may affect some website features.- Marketing Preferences
You can unsubscribe from promotional communications using the unsubscribe option provided or by contacting us. We may still send essential messages about your orders or enquiries. - Security and Retention
We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. No electronic system is completely secure.
We retain information for as long as needed for the purposes described in this policy or to meet legal obligations. When no longer required, we take reasonable steps to securely destroy or de-identify it. - Access and Correction
Contact us if you would like to access or correct personal information we hold about you. We may verify your identity before responding. If we cannot fulfil your request, we will explain why, subject to applicable law. - Privacy Concerns and Complaints
If you believe your information has been mishandled, contact us with details of your concern. We will review the matter, investigate where necessary and respond within a reasonable time.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where applicable. - Contact Us
Tonahub Hair & Skincare
Privacy contact: Customer Support
Phone or WhatsApp: 0466 677 879 or 0468 335 548
Email: support@tonah.au.com
Business hours:
Monday to Friday: 9 am – 5 pm
Saturday: 9 am – 2 pm
Policy Updates
We may update this policy as our practices change. The latest version will be published on our website.
Last updated: [13 October 2026]