Shop skincare & haircare made for you.

Terms and condition

Welcome to Tonahub Hair & Skincare. This website is operated by TONAHUB GROUP PTY LTD — ABN: 20696818621
These terms apply to purchases through our website and your use of the site. Please read them before ordering.

  1. Products and Information
    We aim to provide accurate product descriptions, images and availability information. Packaging may change, and colours may appear differently on different screens. Products supplied must still match their description.
    Please read product labels, ingredients, directions and precautions before use. Contact us if you need further information.
  2. Prices and Payments
    Prices are displayed in Australian dollars and include applicable taxes. Delivery charges and any other applicable fees will be shown before you complete your purchase.
    Payment must be received before dispatch. Price changes apply to future purchases and do not change the price of an accepted order.
  3. Orders and Availability
    Please provide accurate contact and delivery details when ordering.
    If we cannot fulfil an order because an item is unavailable or there is another genuine issue, we will contact you promptly. We will not substitute products or charge an additional amount without your agreement. If we cannot supply an item, we will refund the amount paid for it and any associated delivery charges where applicable.
  4. Changes and Cancellations
    Contact us as soon as possible if you wish to change or cancel an order. We will assist where processing and dispatch arrangements allow. Once dispatched, our Returns and Refund Policy applies.
    Your rights under Australian Consumer Law remain unaffected.
  5. Shipping and Delivery
    Available delivery options and charges are provided when ordering. Delivery estimates are estimates unless we expressly agree to a specific delivery date.
    If your order is delayed, missing or arrives damaged, contact us so we can investigate and arrange an appropriate solution. Using a third-party courier does not remove our legal obligations to you.
  6. Product Use and Reactions
    Use products according to their labels and follow any patch-testing instructions provided by the manufacturer.
    If irritation or an unexpected reaction occurs, stop using the product and contact us. We assess product concerns individually. These directions do not exclude your consumer rights or our responsibility for products that fail to meet consumer guarantees.
  7. Returns and Consumer Guarantees
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
    We do not accept change-of-mind returns. This does not restrict remedies for faulty, unsafe, incorrectly supplied or misdescribed products.
    Please refer to our Returns and Refund Policy for return arrangements.
  8. Wholesale and Bulk Orders
    Wholesale, salon and distributor deals are subject to the quantities, prices and conditions agreed when ordering. Any separate wholesale terms will be provided before purchase.
    Nothing in those terms excludes rights that cannot lawfully be excluded.
  9. Website Use and Intellectual Property
    You must not use this website for unlawful activity, submit fraudulent orders or interfere with its security or operation.
    Website content is owned by Tonahub or used with permission. You may browse and use it for personal shopping purposes. Commercial reproduction requires permission from the relevant rights holder.
  10. Privacy
    Our Privacy Policy explains how we handle personal information collected through orders, enquiries and website interactions.
  11. Changes to These Terms
    We may update these terms by publishing a revised version on our website. Changes apply to future orders. The terms applicable when you placed an order continue to govern that purchase.
  12. Applicable Law
    These terms are governed by Australian law and applicable state or territory laws. Nothing in them limits your statutory consumer rights or your right to seek assistance from a relevant regulator, tribunal or court.
  13. Contact Us
    TONAHUB GROUP PTY LTD
    Trading as Tonahub Hair & Skincare
    ABN: 20696818621
    Phone or WhatsApp: 0466 677 879 or 0468 335 548
    Business hours:
    Monday to Friday: 9 am – 5 pm
    Saturday: 9 am – 2 pm